Last Updated: January 2025
At Kyxrelynezis, we are committed to your satisfaction with our products. This Return Policy outlines the terms and conditions under which you may return products purchased from our website at kyxrelynezis.ddd. Please read this policy carefully before making a purchase.
This Return Policy is part of our Terms of Use and should be read in conjunction with our Privacy Policy. By purchasing products from our Website, you agree to the terms outlined in this Return Policy.
As a consumer in Norway, you have statutory rights under Norwegian consumer protection laws, including the right to cancel your purchase within a specified period. This Return Policy does not affect your statutory rights.
You have the right to return products within 30 days from the date you receive your order. To be eligible for a return, you must initiate the return process within this 30-day period by contacting us at message@kyxrelynezis.world or +47 23 11 30 00.
In accordance with Norwegian consumer protection laws, you have a 14-day cooling-off period during which you may cancel your order without providing a reason. This period begins on the day you receive the product.
To be eligible for a return and refund, products must meet the following conditions:
For health and safety reasons, the following items cannot be returned:
If you receive a damaged or defective product, different terms apply. Please refer to Section 7 of this policy for information on damaged or defective products.
To initiate a return, please follow these steps:
Do not return products without first obtaining return authorization from our customer service team. Unauthorized returns may not be accepted or processed, and you may not receive a refund.
When returning products:
Return shipping costs depend on the reason for the return:
Once you have received return authorization, you should ship the product back to us within 14 days. Failure to return the product within this timeframe may result in the return authorization being cancelled.
Once we receive your returned product, we will inspect it to ensure it meets the eligibility requirements outlined in Section 3. The inspection process typically takes 3-5 business days from the date we receive the return.
If your return is approved after inspection, we will initiate a refund to your original payment method. You will receive an email confirmation once the refund has been processed.
The refund amount will include:
The refund amount will not include:
Refunds are typically processed within 5-10 business days after approval. However, the time it takes for the refund to appear in your account depends on your payment provider and may take an additional 5-10 business days.
In certain situations, we may issue a partial refund:
We will notify you if a partial refund is issued and explain the reason for the reduction.
We reserve the right to deny a refund if:
If your refund is denied, we will notify you via email and explain the reason. In some cases, we may return the product to you at your expense.
We currently do not offer direct product exchanges. If you wish to exchange a product for a different item, you must:
If you received a damaged or defective product, we will replace it with an identical product at no additional cost. Please refer to Section 7 for more information on damaged or defective products.
If you receive a damaged or defective product, please contact us immediately at message@kyxrelynezis.world or +47 23 11 30 00. To expedite the process, please provide:
Damage or defects must be reported within 7 days of receiving your order. Claims reported after this period may not be accepted unless the defect was not reasonably discoverable within the 7-day period.
For damaged or defective products, we offer the following resolution options:
In most cases, we will provide a prepaid shipping label for returning damaged or defective products. In some cases, we may not require you to return the product, particularly if the product poses a safety concern or the return shipping cost exceeds the product value.
If you receive the wrong item, please contact us immediately at message@kyxrelynezis.world or +47 23 11 30 00. Please provide your order number and a description of the item you received.
If we sent you the wrong item, we will:
Wrong item claims must be reported within 7 days of receiving your order.
If you have not received your order within the estimated delivery timeframe, please contact us at message@kyxrelynezis.world or +47 23 11 30 00. We will work with the shipping carrier to locate your package.
If your package is confirmed lost by the shipping carrier, we will:
If the shipping carrier confirms that the package was delivered to the address you provided, we cannot be held responsible for lost or stolen packages. We recommend:
You may cancel your order before it has been shipped. To cancel an order, contact us immediately at message@kyxrelynezis.world or +47 23 11 30 00 with your order number.
Orders can typically be cancelled within 24 hours of placement, provided they have not yet been processed for shipping. Once an order has been shipped, it cannot be cancelled, but you may return it following our standard return process.
If your order is successfully cancelled before shipping, you will receive a full refund to your original payment method within 5-10 business days.
If you are returning a product from outside Norway, the same return eligibility requirements apply. However, please note:
We cannot refund customs duties, import taxes, or other fees charged by your country's customs authority. These fees are non-refundable even if you return the product.
We do not charge restocking fees for standard returns that meet our eligibility requirements. However, we reserve the right to charge a restocking fee in the following circumstances:
If a restocking fee applies, we will notify you before processing the refund. Restocking fees typically range from 10% to 25% of the product price.
If you received a product as a gift and wish to return it, please contact us at message@kyxrelynezis.world. We will work with you to facilitate the return.
For gift returns, the refund will be issued to the original purchaser's payment method. Alternatively, we may issue a store credit to you if the original purchaser consents.
Refunds are issued to the original payment method used for the purchase. We cannot issue refunds to a different payment method or to a different person.
If the original payment method is no longer available (e.g., expired credit card, closed account), please contact us to arrange an alternative refund method. Additional verification may be required.
In some cases, we may offer store credit as an alternative to a refund. Store credit can be used for future purchases on our Website and does not expire.
If you purchased multiple items in a single order and wish to return only some of them, you may do so. The refund will be calculated based on the individual prices of the returned items. If your order qualified for free shipping or a discount based on the total order value, and the return reduces the order value below the qualifying threshold, we may deduct the shipping cost or discount from your refund.
Items purchased during promotional sales or with discount codes are generally returnable under the same terms as regular-priced items, unless specifically marked as "final sale" or "non-returnable."
The refund for promotional or discounted items will be based on the actual amount you paid, not the original full price.
Items marked as "final sale," "clearance," or "non-returnable" at the time of purchase cannot be returned unless they are damaged, defective, or we sent you the wrong item.
We take return fraud seriously and reserve the right to refuse returns or issue refunds if we suspect fraudulent activity, including but not limited to:
If we suspect fraudulent activity, we may:
If you have any questions about our Return Policy or need assistance with a return, please contact us:
Email: message@kyxrelynezis.world
Phone: +47 23 11 30 00
Postal Address: Bryggetorget 4, 0250 Oslo, Norway
Our customer service team is available to assist you and will respond to your inquiry as promptly as possible.
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our Website. The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of our Website and purchase of products after changes are posted constitutes your acceptance of the updated policy.
We encourage you to review this Return Policy periodically to stay informed about our return procedures and your rights.
This Return Policy does not affect your statutory rights as a consumer under Norwegian law. If there is any conflict between this policy and your statutory rights, your statutory rights will prevail.
For more information about your consumer rights in Norway, you may contact:
Forbrukerrådet (Norwegian Consumer Council)
Website: www.forbrukerradet.no